Terms & Condtions | Happy Tails at Jasmine Cottage

HAPPY TAILS AT JASMINE COTTAGE

Terms & Conditions

Updated September 2026

Please read these Terms & Conditions carefully before using our services. By making a booking or using our services, you confirm that you have read, understood and agree to these Terms.

Website Content & Copyright

All content, photographs, logos, branding and text on our website are the property of Happy Tails at Jasmine Cottage unless otherwise stated.

You are welcome to view and share links to our website, but content must not be copied, reproduced, modified or republished without our prior written permission.

1. About Us

Happy Tails at Jasmine Cottage is a licensed 4-star home boarding provider based in Sandiway, Cheshire.

We are:

Fully insured
DBS checked
Canine first aid trained
Registered with a veterinary practice
Licensed by our local authority

We operate in accordance with:

Animal Welfare Act 2006
Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018

2. Privacy & Data Protection

We collect and store personal information including owner details, emergency contacts, veterinary information and dog care records for the purpose of providing our services, meeting licensing requirements and safeguarding animal welfare.

Information will only be shared where necessary for veterinary treatment, insurance purposes, legal obligations or protecting the welfare of a dog in our care.

3. Onboarding Process

All new dogs must successfully complete our onboarding process before boarding bookings can be confirmed.

The process consists of:

Initial Enquiry

Owners must complete our Initial Dog Boarding Enquiry Form and provide accurate information regarding their dog's health, behaviour and suitability for home boarding.

Meet & Greet

A visit to Jasmine Cottage to meet us, view the environment and discuss your dog's needs and routine.

Walk & Observe

A walk and observation session allowing us to assess behaviour, sociability, confidence and suitability for our home boarding environment.

Registration & Trial Night Stay (£75)

Owners must complete our Dog Boarding Registration Form and a mandatory trial night stay.

The trial stay helps us assess how your dog settles into our home environment and whether our service is suitable for their needs.

Completion of the onboarding process does not guarantee acceptance for future boarding.

We reserve the right to decline any booking where we believe our service is unsuitable for a dog's welfare, safety, or individual needs.

Important Trial Stay Information

As this is a trial assessment, owners must remain contactable at all times throughout the trial stay and be available to collect their dog if required.

In some cases, we may decide to end a trial early if a dog is not settling appropriately. This may include, but is not limited to, signs of significant stress or anxiety that do not improve over time, difficulty settling around other dogs, destructive behaviour, excessive distress, or any other welfare, safety, or behavioural concerns identified during the assessment.

Please note that a trial stay should not be viewed as a guaranteed overnight stay. We may contact you at any point during the trial and request that your dog is collected the same day or evening if we feel continuing the trial is not in their best interests or the interests of the other dogs in our care.

Refund Policy for Trial Stays

If we request collection during the day or evening of the trial and your dog does not stay overnight, the £75 trial fee will be refunded in full.
If your dog stays overnight but we subsequently determine that the trial has been unsuccessful and future boarding is not suitable, no refund will be given.

4. Prices, Bookings, Payments & Cancellations

Prices & Bank Holidays

All current prices are displayed on our website and are correct at the time of publication.

The price applicable to a booking will be the price displayed on our website at the time the booking is confirmed.

Please note that all services provided on Bank Holidays, including home boarding, daycare, dog walking and any other chargeable services, are charged at double the standard advertised rate.

Bookings

Bookings are subject to availability and are only confirmed once the onboarding process has been completed and the required payment received.

Payments

A non-refundable 50% booking fee is required to secure dates.
The remaining balance is due 28 days before arrival.
Bookings made within 28 days of arrival require full payment at the time of booking and are non-refundable.

Cancellations by the Owner

The 50% booking fee is non-refundable.
Bookings made within 28 days of arrival are non-refundable.
All payments made for school holidays, bank holidays and peak periods are non-refundable and non-transferable.
Where cancelled dates are successfully rebooked, we may issue a refund at our discretion.

We recommend owners have appropriate insurance to cover cancellation costs.

Refusal of Admission or Early Termination

We reserve the right to refuse admission, cancel a booking or end a stay early where:

A dog is unwell
Information provided is inaccurate or incomplete
A dog presents a risk to itself, other dogs or people
A dog is unsuitable for our home boarding environment
Continued boarding would compromise welfare, safety or licensing requirements

No refunds will be given where boarding is ended early for welfare, behavioural or suitability reasons.

5. Dog Walking Services

Bookings

All bookings are subject to availability.

Recurring customers may be allocated a regular walking slot.

Payments

All services must be paid for in advance.

Failure to make payment may result in suspension or cancellation of services.

Cancellations

48 hours or more notice

No charge

Less than 48 hours notice

Full fee payable

No-shows or inability to access the dog or property

Full fee payable

In exceptional circumstances, any reduction or waiver of cancellation fees remains entirely at our discretion.

Frequent short-notice cancellations may result in the loss of a regular booking slot.

6. Admissions & Suitability

We generally accept dogs up to 30kg, subject to individual assessment.

Dogs must:

Be healthy
Be well-socialised
Be comfortable around other dogs
Be suitable for a home environment

Prior to boarding, owners must provide:

Veterinary contact details
Vaccination records
Details of two Authorised Collection Contacts

Owners must disclose all relevant information relating to their dog's health, behaviour and welfare, including:

Medical conditions
Allergies
Medication requirements
Separation anxiety
Aggression
Resource guarding
Escape behaviour
Previous bite incidents

Failure to disclose relevant information may result in refusal of boarding, cancellation of bookings or early termination of a stay.

7. Items to Bring and Leave at Home

For each stay, owners should provide:

Sufficient food for the duration of the stay
Any required medication or supplements, clearly labelled with instructions
A collar, lead, harness and current ID tag
One comfort item, such as a blanket or item carrying the dog's familiar scent
Beds are optional, as beds are provided by Happy Tails at Jasmine Cottage

Owners should not bring:

Bones or chews that may create conflict between dogs or present a safety risk
Valuable toys, teddies or other precious items that may be lost, damaged or encourage resource guarding
Food or water bowls, as suitable bowls are provided by Happy Tails at Jasmine Cottage

8. Vaccinations, Health & Parasite Control

All boarding dogs must:

Be fully vaccinated against DHP, Leptospirosis and Kennel Cough
Be up to date with flea and worm prevention

We cannot accept:

Dogs showing signs of illness
Dogs that have been unwell within the previous 72 hours
Dogs with incomplete vaccinations
Titre-tested dogs where licensing regulations prevent acceptance

Happy Tails at Jasmine Cottage requires all Kennel Cough vaccinations to have been administered at least 14 days before boarding. Owners are responsible for providing vaccination records before arrival.

Owners are responsible for ensuring vaccination records are supplied before boarding.

9. Medication

We can administer:

Oral medication
Eye drops
Ear drops

We cannot administer injections.

Medication must be supplied in its original packaging together with clear written instructions.

10. Puppies, Neutering & Seasons

We accept puppies from 13 weeks of age, provided they have been fully vaccinated for at least three weeks.

Additional settling procedures may be required for dogs under 12 months of age.

Male Dogs

Intact males will only be accepted by prior agreement and at our discretion.

Female Dogs

If a female dog comes into season before or during a booking, the booking may be cancelled or ended early. Standard cancellation terms apply.

11. Feeding Requirements

Owners must provide sufficient food for the entire stay together with clear feeding instructions.

Raw and home-cooked diets must be supplied in suitable frozen portions where applicable.

Owners should not provide bones, antlers or similar items for use during the boarding stay, as these may present welfare, safety or resource-guarding risks within a multi-dog home environment.

Food and water bowls are not required as these are provided by Happy Tails at Jasmine Cottage.

12. Veterinary Care

If your dog becomes unwell or requires emergency treatment, we will attempt to contact you or your Authorised Collection Contacts.

By booking with us, you authorise Happy Tails at Jasmine Cottage to seek veterinary advice or treatment where immediate contact cannot reasonably be made.

Veterinary treatment may be sought from:

Hollybank Veterinary Centre, Sandiway
MiNightVet Chester (out-of-hours)

All veterinary costs remain the responsibility of the owner.

13. Authorised Collection Contacts

Owners must provide two Authorised Collection Contacts who:

Are over 18 years of age
Are familiar with the dog
Can be contacted while the owner is away
Can collect the dog if required
Live within approximately 60 minutes of Jasmine Cottage

If an owner cannot be contacted or a stay must end early, we may request collection by an Authorised Collection Contact.

Any costs incurred due to delayed collection remain the owner's responsibility.

14. Photos & Social Media

We provide regular updates during your dog's stay.

With your consent, photographs of your dog may be used on our website and social media channels.

Consent may be withdrawn at any time by written request.

15. Drop-Off & Collection Times

To maintain a calm routine for all dogs, we operate set arrival and departure times.

Drop-Offs

Tuesday to Sunday only
No later than 3:00 PM
No drop-offs on Mondays

Collections

Tuesday to Sunday only
Standard checkout time: 10:00 AM

Collections by 10:00 AM are included within the boarding fee.

Collections after 10:00 AM may be arranged in advance and will incur a £35 daycare charge, which covers care until collection later that day. Dogs staying under this arrangement must be collected no later than 5:00 PM.

Owners must notify us as soon as possible if delays occur.

No collections are available on Mondays.

16. Liability

While every reasonable care is taken, dogs can become ill, injured or cause unforeseen incidents despite appropriate supervision.

Except where caused by our negligence, Happy Tails at Jasmine Cottage shall not be liable for:

Illness
Injury
Escape
Death
Loss of or damage to personal items supplied by owners

Owners remain responsible for any injury, loss or damage caused by their dog to people, animals or property.

Owners may also be liable for the reasonable cost of repairing or replacing property damaged by their dog.

While reasonable care will be taken, Happy Tails at Jasmine Cottage cannot accept responsibility for loss, damage or destruction of any personal items brought for a dog's stay, including toys, bedding, blankets and comfort items. Owners are advised not to send valuable or irreplaceable items.

17. Agreement

By making a booking with Happy Tails at Jasmine Cottage, you confirm that:

You have read and understood these Terms & Conditions.
All information provided about your dog is accurate and complete.
You agree to be bound by these Terms & Conditions.