Privacy Policy

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Last updated: February 3, 2026

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We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or use the Website or our services.

By accessing or using our Website or services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Website or our services.

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1. Information We Collect

We collect information that you voluntarily provide to us, and information automatically collected when you interact with the Website.

A. Personal Information You Provide Directly

You may provide personal data when you contact us, book services, or interact with the Website. This may include:

• Name

• Email address

• Phone number

• Postcode

• Booking details

• Any other information you provide to us directly

B. Automatically Collected Information

When you visit the Website, we may automatically collect:

• IP address

• Browser and device information

• Website usage data (pages visited, time spent on pages)

• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide, operate, and maintain our services

• To respond to your inquiries and fulfil bookings

• To communicate with you about your bookings or other matters

• To personalise your experience on the Website

• To improve our Website and services

• To send administrative or marketing communications (where permitted by law)

3. Legal Basis for Processing (GDPR / UK GDPR)

Where applicable, we rely on one or more of the following lawful bases to process your personal data:

• Your consent

• Performance of a contract with you

• Our legitimate interests, such as improving our services

• Compliance with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and manage the Website. Cookies are small data files stored on your device. You can manage or delete cookies through your browser settings. For detailed information about our use of cookies, please see our Cookie Policy. Do I need one?? If not, remove this. 

5. Sharing Your Information

We do not sell your personal data.

We may share personal information with:

• Service providers who help administer the Website or our services

• Legal authorities if required by law or to protect our rights

We do not share your information with third parties for their own marketing purposes.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data, including secure connections (HTTPS) and up-to-date safeguards. However, no system can guarantee complete security.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements.

8. Children’s Privacy

The Website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware we have collected information from a child under 18, we will delete it.

9. Your Rights (GDPR / UK GDPR)

Where applicable, you may have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete information

• Request deletion of your personal data

• Restrict or object to processing

• Withdraw consent

• Data portability

To exercise these rights, contact us at the details below.

10. International Transfers

Your data may be processed and stored outside your home country, including in jurisdictions with different data protection laws.

11. Third-Party Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the practices or content of third-party sites.

12. Do Not Track

We do not respond to Do Not Track (DNT) signals from browsers.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The latest version will be posted on the Website with the updated date.

14. Contact Us

If you have questions or requests related to this Privacy Policy, you can contact us at:

Happy Tails at Jasmine Cottage
Phone: 07887 514603
Email: hello@happytailsatjasminecottage.co.uk